Browse our listings, select your desired venue or item, choose your dates, and submit a booking request. The host will respond within 24 hours to confirm availability.
We accept major credit cards, debit cards, and mobile money (M-Pesa, Airtel Money). All payments are processed securely through our platform.
Payment is collected when your booking is confirmed by the host. For bookings made less than 24 hours in advance, payment is required immediately.
Yes, cancellation policies vary by host. Check the specific cancellation policy on each listing before booking. Refunds are processed according to the host's policy.
Use the search bar on the Venues page to filter by location, date, number of guests, and venue type. You can also browse by category: restaurants, studios, gardens, apartments, and more. Each listing includes photos, pricing, availability, and reviews to help you choose the right fit.
Yes. Every listing goes through a review process before it is published. Our team checks that photos, descriptions, and pricing are accurate. Hosts are also identity-verified, so you can book with confidence.
Browse the Equipment section, pick the item you need, and choose your rental dates. Submit a booking request and the owner will confirm availability within 24 hours. Payment is only collected once the booking is confirmed.
If accidental damage occurs to a venue or item during your booking, report it to Mahali and the host within 24 hours. Our team will mediate and work with both parties to reach a fair resolution. Always handle equipment and spaces with care.
Create a host account, click 'List Your Space' or 'List Your Item', provide detailed information, upload high-quality photos, and set your pricing. Listings are reviewed and approved within 24 hours.
Book Mahali charges a competitive service fee on confirmed bookings. The exact percentage depends on your hosting tier and listing category. Contact our support team for detailed pricing information.
Payments are transferred to your registered account within 24-48 hours after a booking is completed. You can track all payments in your host dashboard.
Absolutely. You have full control over your pricing, availability calendar, house rules, and booking requirements. You can update these anytime through your host dashboard.
All users must verify their identity with a valid government ID. We also encourage profile photos and reviews to build trust within our community.
Book Mahali offers host protection coverage for eligible damages. Report any issues within 24 hours of checkout, and our support team will guide you through the claims process.
Contact our safety team immediately at +254 116 036 977 or email safety@bookmahali.co.ke. For emergencies, always contact local authorities first.
First check you are using the correct email address. Use the Forgot Password link on the login page to reset your password. If you are still locked out, email contact@bookmahali.co.ke or WhatsApp us on +254 116 036 977 and we will get you back in promptly.
Go to your account settings from the profile menu. You can update personal information, payment methods, and notification preferences.
Try refreshing the page or clearing your browser cache. If issues persist, contact our technical support team with details about your device and browser.
Yes. Our website is fully optimised for mobile browsers. We are also working on native mobile apps coming soon.
Contact support — Browse venues