Effective Date: 8th July 2024

Book Mahali ("Book Mahali", "we", "us", or "our") respects the privacy of our users ("you", "your", or "yours"). This Privacy Policy describes the types of information we collect from and about you when you use our website, mobile application, or other online services (collectively, the "Services"), and how we use that information.


Information We Collect

We collect several types of information from and about you, including:

• Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, physical address, and payment information.

• Account Information: This includes information about your Book Mahali account, such as your username, password, and profile picture.

• Usage Data: This includes information about how you use the Services, such as the listings you view, the bookings you make, and the messages you send.

• Device Information: This includes information about the device you use to access the Services, such as the device type, operating system, IP address, and browser type.
   

How We Collect Information

We collect information from you in a variety of ways, including:

• When you create a Book Mahali account: We collect certain personal information from you, such as your name, email address, and phone number.

• When you use the Services: We collect information about your activity on the Services, such as the listings you view, the bookings you make, and the messages you send.

• From third-party sources: We may collect information about you from third-party sources, such as social media platforms, if you choose to connect your account to those services.

How We Use Your Information

We use your information to provide, operate, and improve the Services, including:

• To create and manage your account.

• To process your bookings.

• To send you important information about the Services, such as booking confirmations and security updates.

• To respond to your inquiries and requests.

• To personalize your experience on the Services.

• To send you marketing communications, if you opt-in to receive them.

• To comply with our legal obligations.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services, such as payment processors, data storage providers, and marketing service providers. We will only share your information with these providers to the extent necessary for them to perform their services.
We may also share your information with third parties in the following circumstances:

• To comply with legal processes, such as a subpoena or court order.

• To investigate potential fraud or other wrongdoing.

• To protect the rights and safety of Book Mahali, our users, or the public.

Your Choices

You have choices about how we collect, use, and share your information. You can:

• Access and update your personal information in your account settings.

• Opt out of receiving marketing communications from us.

• Close your account.
   

Data Retention Policy

We will retain your personal information for as long as your account is active, or as needed to provide you with the Services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to retain your information, we will take steps to delete it securely.

International Data Transfer Practices

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your own country. However, we will take steps to ensure that your information is treated in accordance with this Privacy Policy and applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time at our discretion. We will post any changes on this page. You are advised to review this Privacy Policy periodically for any changes.

Your Rights Under Kenyan Law

The Data Protection Act, 2019 of Kenya grants you certain rights with respect to your personal information. These rights include:

• The right to access your personal information. You can request a copy of the personal information we hold about you by contacting us using the contact information below.

• The right to rectify your personal information. You can request that we correct any inaccurate or incomplete personal information we hold about you.

• The right to erasure of your personal information. You can request that we delete your personal information, subject to certain exceptions.

• The right to object to the processing of your personal information. types of processing of your personal information, such as for direct marketing purposes.

• The right to restrict the processing of your personal information.ing of your personal information.